Who we work with
Different industries. The same spreadsheets.
We are not tied to one sector. What our clients share is a business that has outgrown spreadsheets, paper and email chains. Here is how that tends to look in different industries.
Retail and e-commerce
Shops and online stores that sell well but lose hours keeping orders, payments, customers and reports lined up across different systems.
Common problems
- Online and in-store orders live in separate systems that never quite match.
- Payments, refunds and courier details are reconciled by hand.
- Customer queries about order status arrive by phone, email and WhatsApp all day.
- Sales reporting means exporting and combining several spreadsheets.
What we typically build
- Integrations between your online store, point of sale and accounting
- Order tracking that customers can check themselves
- Automated daily and weekly sales reporting
- Customer and supplier portals
Manufacturing
Factories and workshops where production runs on whiteboards, paper job cards and a spreadsheet only the planner understands.
Common problems
- Job cards are paper, so progress is only known by walking the floor.
- Quality checks and maintenance records live in files that are hard to find when an auditor asks.
- Planning depends on one person's spreadsheet and memory.
- Costing a job accurately takes days of pulling numbers together.
What we typically build
- Digital job cards and production tracking on tablets and phones
- Quality, safety and maintenance checklists with a searchable history
- Production dashboards for the floor and the office
- Quote and job costing workflows
Distribution and logistics
Distributors, transporters and couriers who move goods reliably but track the paperwork with phone calls, paper and spreadsheets.
Common problems
- Delivery notes and proof of delivery are paper, and they go missing.
- Dispatch is planned on a whiteboard or in a spreadsheet each morning.
- Customers phone to ask where their delivery is.
- Invoicing waits until the paperwork makes its way back to the office.
What we typically build
- Driver apps for proof of delivery, photos and signatures
- Dispatch and scheduling boards
- Customer portals with delivery status and documents
- Automatic invoicing once a delivery is confirmed
Professional services
Firms and practices whose expertise is billable but whose admin is not, from onboarding and document collection to time tracking and reporting.
Common problems
- Client onboarding means chasing documents by email, one attachment at a time.
- Time and work in progress are tracked in spreadsheets and rarely match the invoices.
- Deadlines and follow-ups depend on individual calendars and memory.
- Clients ask for updates that are hard to give quickly.
What we typically build
- Secure client portals for documents, requests and status updates
- Onboarding workflows with automatic reminders
- Matter, project and deadline tracking
- Time capture linked directly to invoicing
Construction and trades
Contractors and trade businesses running jobs across many sites, with quotes, job cards, variations and invoices held together by WhatsApp groups.
Common problems
- Quotes are built from scratch in Word or Excel each time.
- Site progress, photos and variations are scattered across WhatsApp chats.
- Job cards and timesheets come back late, incomplete or not at all.
- It is hard to see which jobs are profitable until long after they are finished.
What we typically build
- Quote-to-job-to-invoice workflows
- Mobile job cards with photos, sign-off and offline capture
- Site diaries and safety checklists
- Job profitability dashboards
Hospitality and services
Guesthouses, venues, practices, salons and service businesses juggling bookings, staff rosters, reminders and customer records.
Common problems
- Bookings arrive by phone, email, WhatsApp and online, and live in different places.
- Double bookings and no-shows cost money.
- Staff schedules are managed in a spreadsheet or on paper.
- Customer history is hard to find when you need it.
What we typically build
- Booking and appointment systems with automatic reminders
- Staff rostering and shift tools
- Simple customer records with a visit and service history
- Daily operations dashboards
Don’t see your industry?
If it runs on spreadsheets, we can help. The problems are usually the same, whatever the business sells.